Refund Policy
Last updated: July 29, 2026
Digital products
RooferForms products are digital downloads delivered after payment. Because files can be accessed immediately, purchases are generally final once the download has been successfully delivered.
When we will help
Contact us within 14 days if you were charged more than once, received the wrong product, cannot access the purchased files after reasonable troubleshooting, or the files are materially different from the product description. We will first try to restore delivery or provide corrected files and may approve a full or partial refund where appropriate.
How to request support or a refund
Email support@getrooferforms.com with the purchase email, approximate purchase date, and a description of the issue. Do not email complete customer contracts or sensitive project information.
Payment processing
Paddle acts as Merchant of Record for paid RooferForms products and processes payment, tax, receipts, and approved refunds. Approved refunds are returned to the original payment method and timing may depend on the payment provider.